Why I Did This UX Audit
Because I couldn’t help myself! As a designer, I have a habit of spotting tiny quirks and thinking, "How could this be better?" Tata 1mg’s app is fantastic, but even the best experiences have room for improvement. So, I rolled up my sleeves, put on my UX detective hat, and dove in!
Dynamic Elements on the Home Screen
The home screen contains dynamic banners and offers that move constantly, creating visual clutter. This can be overwhelming, particularly for elderly users.
Lack of clarity about the time or sequence of banner switches.
Overstimulation for first-time users.
Cart Interaction Flow
Currently, users need to use a drop-down bottom sheet to add or remove items from the cart, which feels monotonous and adds friction to the user journey.
The process in unintuitive and requires extra effort
Replace the bottom sheet with a stepper feeder
Doctor Consultation Flow
The first fold of the doctor consultation screen prioritizes carousels over privacy commitments, which are critical to user trust.
Low visibility of confidentiality & privacy commitments
