Product design
✦
Motion
✦
Interaction
✦
Sound
Role
Product designer
Duration
6 Months
June 2025 - December 2025
Native is a D2C brand under Urbancompany where we have a range of smart RO water purifiers & smart door locks. Lock Ultra was our fourth generation smart door lock which had a lot of unique features which smart door locks in Indian didn't have untill now.
Watch the amazing launch video of the product to understand more in detail. You can buy the product from amazon or Urbancompany's app
Onboarding
Lock ultra was priced around 25,000 INR; considering the price ,the product's onboarding had to feel premium & effortless. As the lock had multiple features: two way talk, child lock, high security mode, face unlock & more, we prioritised features which are most important for the user to grasp in the onboarding.
Pairing the lock with your phone
Fingerprint addition onboarding
Considering that the user might be having the phone in their hand and standing in front of the lock on their door we had to make the experience seamless; so adding soft haptic feedback on every software input –> hardware input registration made the experience better.
Also adding loaders on the button for the user to watch the tutorial on the app before continuing was useful as without following the accurate instructions there were a lot of error cases.
Talking of error cases; Hardware has a lot of constraints as there has to be a very seamless connection with your Wi-Fi & phone & lock so the edge case handling also had to be context clear and not something generic
Fingerprint addition error case handlings
Two way talk
Imagine a visitor arrives at your door and they press the door-bell & you get an image of them on your phone all while being anywhere in the world? You could even talk to them, see them live & unlock the door from the ease of just your phone. This was our hero feature.
Unlock from anywhere
Two way talk feature walkthrough
This was the feature where I spent a lot of time exploring around 25 types of different iterations of the screen as this was the hero feature and going to be the most used feature for the user. There was a very interesting discourse about the unlock door button – if to keep a swipe to unlock button or a normal button.
I will write a blog on this feature soon tearing down on every decision & interaction.
Device home page
This was the page where the user should be seeing everything & all about their lock and had to be designed from the perspective that: "Is my home secure right now?" "Who can access my home?" "Who's at my door?" "Is my child safe at home?"
Home page
Other explorations which couldn't make througn
Other app builds
These include all the other app features including Child lock, Member addition, High security mode, Unlock history, Do not disturb schedules, Timed member access & more.
Lock ultra widget
This was a self initiated side project which was super interesting to work on as without opening the Urbancompany app users can see their lock's status & take quick actions from their phone's home screen
What if you could see the visitor right on your home screen?
Widget explorations
Xcode
Trying out different haptic patterns & ramps for the unlocking experience in xcode.
Haptic design
Ending notes
This was one of the most interesting projects, I have ever worked on as I had to collaborate with hardware designers, motion designers, software engineers, firmware engineers. Got to learn a lot about everything in this project from testing out different copies to different interactions and playing around lotties & 3D.
Please contact me if you'd like to know more or talk about anything which intrigued you above.
Acknowledgment
Thanks to Ankur Nischal, Amit Das, Om Karandikar, Ganesh Deharkar, Sarabjeet, Divyanshu, Harsh, Vinayak Agarwal, Deepak Jain, Gagan, Shivam Kedia, Ali Parker, Kunal Keshwani & Rishabhdhwaj Singh.